Employee Login

Helpdesk Technician III

Plano, TX 75024

Posted: 02/09/2024 Industry: IT Job Number: 49657

Job Description

Kavaliro has partnered with a client who is seeking a Helpdesk Technician to support internal IT Operations. This position is based out of Plano, TX and is expected to sit on-site. 

As a Helpdesk Technician, you will be responsible for managing internal request tickets in a timely manner while also ensuring a white-glove service experience for our end users, working to continuously seek out opportunities to improve the end user experience.
This may include sourcing new technology when appropriate, periodically revisiting established processes to evaluate overall effectiveness and ease of use and/or changing product configurations.

Responsibilities for Helpdesk Technician:
  • Manage Helpdesk tickets in a timely manner.
  • Respond to customer issues via Slack, email, and ticketing systems.
  • Inventory purchasing and management via Kandji, Apple, and other solutions.
  • Manage and improve onboarding and offboarding workflows
  • Draft, refine, and implement documentation for Helpdesk processes.
  • Install, make changes and repair computer hardware and software.
  • Become the final escalation point for troubleshooting.
Qualifications for Helpdesk Technician:
  • 3+ years of experience working in a Helpdesk environment or relevant experience
  • 2+ years of experience administering Google Workspace, Okta, Atlassian, Slack, Apple devices, and Kandji
  •  Possesses critical thinking and root-cause analysis skills
  •  Ability to prioritize and adjust task focus as needed
  •  Proficiency with troubleshooting and managing macOS and Windows environments
  •  Excellent oral and written communication skills
  •  Experience with basic network implementation skills and troubleshooting using current LAN/WAN topologies, protocols
  • Highly organized and detail oriented to keep Helpdesk ticketing in order
Expected Job Duties:
  • First touchpoint for Helpdesk requests:
    • Helpdesk ticketing
    • Hardware and software troubleshooting and service requests
    • New user laptop and desk setup
    • Helpdesk documentation for repeat incidents
    • Shipping equipment to remote locations
    • Identifying areas of improvement within Helpdesk process, suggesting and researching potential solutions
    • IT Storage management
    • Hardware repair, maintenance, and turnaround
    • Hardware purchasing
    • Device Management
      • Kandji
      • Apple
      • Windows
  • Network troubleshooting and management
  • Meet Room Management
  • Jira Project Management
  • Okta/Google User Creation
    • Onboarding and Offboarding
    • Okta Workflow curation and management
Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.


Job Requirements

Apply Online
Apply with LinkedIn Apply with Facebook Apply with Twitter

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.

What to expect when working with Kavaliro

Just like with our clients, we build our process to meet each individual candidate s needs. Our recruiters take the time to listen to your career goals and ambitions, then work one-on-one with you to help place you in a company that provides the best professional fit.


Call us with a detailed overview of your experience, skills, background, and goals. If you are local and prefer, we will set up a face-to-face interview.


You will be asked to complete an online assessment form to assess your skill level. At the same time, your references will be checked.


Your Kavaliro recruiter will discuss and review potential job opportunities.


When you and your recruiter agree on a potential match, you ll be briefed with helpful insight into the client s needs.


When you begin your employment tenure with the client, Kavaliro will continue to be there to support you in your career.

More From Kavaliro

About Us

We ve been in the staffing business for over 10 years because we receive great satisfaction helping both companies and job candidates find their perfect match.

Meet our team

Life at Kavaliro

We take culture seriously and believe true strength comes from a collaborative and open-minded environment where everyone is supported and empowered to succeed.

Learn more

Careers at Kavaliro

If you want to always have your finger on the pulse of the latest and newest trends in staffing and recruiting, join the Kavaliro team!

See internal opportunities

Career Advice

We offer guidance on resume revisions, clarifying your career objectives, and other advice to help you land your dream job.

Visit our blog