Helpdesk Technician
Job Description
Duties and Responsibilities
-
Provides excellent customer service to all customers.
-
Fields incoming help requests from end users via a variety of intakes (phone, email, etc.)
-
Documents all pertinent end user identification information, including name, department, contact information, and nature of request or incident.
-
Records, tracks, and documents the Incidents and requests in the ticketing tool. Ensure all successful and unsuccessful decisions made, and actions taken, through to final resolution have been captured in the ticket.
-
Evaluate documented resolutions and analyze trends for ways to prevent future problems.
-
Identifies and escalates critical incidents.
Required Skills
-
Strong written and oral communication skills.
-
Interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
-
Strong documentation skills.
-
Ability to absorb and retain information quickly.
-
Ability to present ideas in user-friendly language.
-
Highly self-motivated and directed.
-
Keen attention to detail.
-
Analytical and problem-solving abilities.
-
Ability to prioritize and execute tasks in a high-pressure environment.
Qualifications
-
HS Diploma or equivalent required
-
Relative work experience
Supervisory Responsibility
-
None
Working Condition
- Remote Setting
Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.?
Job Requirements
Share This Job:
Related Jobs:
Login to save this search and get notified of similar positions.What to expect when working with Kavaliro
Just like with our clients, we build our process to meet each individual candidate s needs. Our recruiters take the time to listen to your career goals and ambitions, then work one-on-one with you to help place you in a company that provides the best professional fit.
01
Call us with a detailed overview of your experience, skills, background, and goals. If you are local and prefer, we will set up a face-to-face interview.
02
You will be asked to complete an online assessment form to assess your skill level. At the same time, your references will be checked.
03
Your Kavaliro recruiter will discuss and review potential job opportunities.
04
When you and your recruiter agree on a potential match, you ll be briefed with helpful insight into the client s needs.
05
When you begin your employment tenure with the client, Kavaliro will continue to be there to support you in your career.
More From Kavaliro
About Us
We ve been in the staffing business for over 10 years because we receive great satisfaction helping both companies and job candidates find their perfect match.
Meet our teamLife at Kavaliro
We take culture seriously and believe true strength comes from a collaborative and open-minded environment where everyone is supported and empowered to succeed.
Learn moreCareers at Kavaliro
If you want to always have your finger on the pulse of the latest and newest trends in staffing and recruiting, join the Kavaliro team!
See internal opportunitiesCareer Advice
We offer guidance on resume revisions, clarifying your career objectives, and other advice to help you land your dream job.
Visit our blog