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IT Help Desk Technician

Colorado Springs, CO 80906

Posted: 05/23/2023 Industry: Information Technology Job Number: 47438

Job Description

Our client is seeking a Tier I Help Desk Technician for a contract to hire scenario.

DUTIES:
  • Provide first level support for all PCs, Printers, Thin Clients, Point of Sale Terminals, and all applications.
  • Performs required installs, configurations, and maintenance of applications on PCs.
  • Provide user support for all computer systems used
  • Daily help desk operations including but not limited to, telephone support, diagnosing problems, and completing regularly scheduled activities.
  • Monitor Help Desk email account and direct workflow accordingly.
  • Document all problems or program malfunctions in Help Desk system and notify Help Desk personnel.
  • Install new equipment, replace existing equipment and move equipment when necessary
  • Ability to explain technical concepts to non-technical users in a clear and concise manner.
  • Perform all other job-related tasks as assigned.
REQUIREMENTS:
  • 1+ year of overall hands-on Help Desk experience
  • 1+ years of supporting Microsoft Office products
  • Ability to read, analyze, and interpret technical procedure(s).
  • Ability to write reports, business correspondence, and procedure manuals.
Certificates and Licenses:
  • CompTIA A+ certified or obtained within the first 90-days of employment.
  • Obtain a second certification of Network+ or Security+ or equivalent within 180-days of employment.
Compensation: 
  • $20-$23/hr
Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.

 

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By using best practices and optimal employee recruiting strategies, Kavaliro provides employers with employment solutions by providing the most qualified and professional employees, who can staff both project and permanent positions in order to ensure the ongoing success of all types of businesses. We use a streamlined-yet-thorough approach to staffing that saves our clients administrative time, resources and money.
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What to expect when working with Kavaliro

Just like with our clients, we build our process to meet each individual candidate s needs. Our recruiters take the time to listen to your career goals and ambitions, then work one-on-one with you to help place you in a company that provides the best professional fit.

01

Call us with a detailed overview of your experience, skills, background, and goals. If you are local and prefer, we will set up a face-to-face interview.

02

You will be asked to complete an online assessment form to assess your skill level. At the same time, your references will be checked.

03

Your Kavaliro recruiter will discuss and review potential job opportunities.

04

When you and your recruiter agree on a potential match, you ll be briefed with helpful insight into the client s needs.

05

When you begin your employment tenure with the client, Kavaliro will continue to be there to support you in your career.

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