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IT Specialist 1

Pleasanton, CA 94588

Posted: 01/17/2025 Industry: IT Job Number: 51975

Job Description




Job Summary:
As an IT Specialist I, you’ll provide desktop support to end-users via phone, email, or in-person. You’ll diagnose, troubleshoot, and resolve technical issues while documenting your work in a ticketing system.

Key Responsibilities:
  • Provide technical support to users via phone, email, or in-person.
  • Diagnose and troubleshoot hardware, software, and network issues.
  • Document issues and resolutions in a ticketing system.
  • Perform routine system maintenance and updates.
  • Install, configure, and maintain operating systems, applications, and updates.
  • Offer basic training and guidance to users on software and hardware.
  • Collaborate with the IT team to resolve complex issues and improve processes.
  • Perform other duties as assigned.

Requirements:
  • 1–3 years of related experience.
  • Associate degree, specialized certification, or equivalent training.
  • Knowledge of computer hardware, software, and operating systems (Windows, iOS, Android).
  • Familiarity with Microsoft Active Directory, Office Suite, and VOIP systems.
  • Basic understanding of networking and troubleshooting.
  • Ability to lift and handle objects up to 25 lbs.

Compensation:
  • Hourly wage: $28.00–$41.00, based on experience.

Job Requirements

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About Pleasanton, CA

Ready to embark on a fulfilling career journey in the vibrant region of Pleasanton, California? This picturesque city nestled in Alameda County offers a unique blend of suburban charm and exceptional growth opportunities for job seekers. Known for its charming downtown area with historic buildings, Pleasanton boasts a thriving arts scene with galleries like Firehouse Arts Center and Bankhead Theater. Indulge in the region's diverse cuisine, explore the scenic trails of Shadow Cliffs Regional Recreation Area, and catch a game of the Oakland Athletics at the nearby RingCentral Coliseum. Embrace the enchanting culture and endless possibilities that Pleasanton has to offer as you explore our curated job listings to find your perfect match. Let's kickstart your career journey in Pleasanton, CA today!

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Call us with a detailed overview of your experience, skills, background, and goals. If you are local and prefer, we will set up a face-to-face interview.

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