So sorry, this position is no longer available.
Please go ahead and submit your application. We may have other positions that would be the perfect fit for you.
Alternatively, you may want to apply to one of the following related jobs:
Desktop Support Lead
Job Description
Our client is seeking a Desktop Support Lead for an exciting contract to hire scenario. The Deskside Support Lead serves as a senior technical resource and hands-on leader within the Deskside Support team. This role works alongside technicians as a primary escalation point, mentor, and trainer, while also providing exceptional technical support—particularly to VIP-level staff.
The ideal candidate is highly organized, service-oriented, and thrives in a fast-paced environment. You’ll balance ticket resolution, project work, and team enablement while gaining exposure to enterprise infrastructure and collaborating with systems, network, and cloud engineering teams. This is an opportunity for a dynamic problem-solver who is passionate about serving people and takes pride in delivering high-quality support in a ministry-focused organization.
DUTIES:
Technical Support & Escalation
Team Support & Enablement
Reporting, Projects & Operations
INFRASTRUCTURE EXPOSURE & ENGINEERING COLLABORATION:
QUALIFICATIONS:
Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.
The ideal candidate is highly organized, service-oriented, and thrives in a fast-paced environment. You’ll balance ticket resolution, project work, and team enablement while gaining exposure to enterprise infrastructure and collaborating with systems, network, and cloud engineering teams. This is an opportunity for a dynamic problem-solver who is passionate about serving people and takes pride in delivering high-quality support in a ministry-focused organization.
DUTIES:
Technical Support & Escalation
- Serve as a senior-level escalation point for complex hardware, software, and operating system issues.
- Troubleshoot and resolve advanced Windows, macOS, and related application issues.
- Provide white-glove IT support to VIP and executive-level staff as needed.
- Monitor, respond to, and resolve support requests through the ticketing system while managing a personal ticket queue effectively.
Team Support & Enablement
- Support and mentor Deskside Support technicians through coaching, training, and technical guidance.
- Create, maintain, and improve knowledge base articles, technical documentation, and support processes.
- Develop training materials and assist in onboarding and ongoing skills development for technicians.
- Effectively support the operational needs of the Deskside Support team.
Reporting, Projects & Operations
- Build and deliver daily/weekly technician ticketing and performance reports to the Support Desk Manager.
- Participate in and contribute to IT Operations projects as assigned.
- Assist with standardization efforts, documentation, and continuous improvement initiatives.
- Perform other duties as assigned to support IT Operations and organizational needs.
INFRASTRUCTURE EXPOSURE & ENGINEERING COLLABORATION:
- Working knowledge of enterprise identity systems, including Group Policy, Active Directory user and device management, and authentication troubleshooting.
- Exposure to server environments and core infrastructure services, including file services, print services, virtualization platforms, and storage systems.
- Familiarity with enterprise networking environments, including switching, wireless infrastructure, VPN connectivity, and network segmentation concepts.
- Experience supporting or troubleshooting endpoint management and deployment systems, such as Microsoft Intune, SCCM, Kandji/Iru, or similar device lifecycle management platforms.
- Ability to partner with network, systems, and cloud engineering teams to diagnose complex issues that span endpoint, infrastructure, and application layers.
- Interest in expanding technical knowledge in systems engineering, cloud platforms, automation, and enterprise infrastructure technologies.
- Demonstrated ability to participate in infrastructure-related projects, such as device lifecycle refreshes, OS deployments, identity or security initiatives, or major technology rollouts.
QUALIFICATIONS:
- 5+ years of progressive experience in desktop and deskside support roles.
- 2+ years of experience providing VIP or executive-level technical support.
- CompTIA A+, Network+, and Security+ certifications (Required).
- 5+ years of general hardware and software troubleshooting experience.
- Strong working knowledge of:
- Microsoft Windows 11 support.
- Microsoft 365 support and administration.
- macOS and iOS support experience.
Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.
Job Requirements
On-Site
Share This Job:
Related Jobs:
Login to save this search and get notified of similar positions.About Woodland Park, CO
Discover exciting job opportunities in and around Woodland Park, Colorado! Nestled in the picturesque Teller County, this charming town offers job seekers a unique blend of mountain living and career growth. Imagine pursuing your career with stunning views of Pikes Peak, exploring the nearby Garden of the Gods, or enjoying the local arts scene at the Woodland Park Art Gallery. With a thriving community, delectable cuisine at local eateries like the Swiss Chalet Restaurant, and easy access to outdoor adventures in Pike National Forest, Woodland Park is the perfect place to thrive personally and professionally. Explore our job listings today and embark on a fulfilling career in this enchanting Colorado town.
What to expect when working with Kavaliro
Just like with our clients, we build our process to meet each individual candidate s needs. Our recruiters take the time to listen to your career goals and ambitions, then work one-on-one with you to help place you in a company that provides the best professional fit.
01
Call us with a detailed overview of your experience, skills, background, and goals. If you are local and prefer, we will set up a face-to-face interview.
02
You will be asked to complete an online assessment form to assess your skill level. At the same time, your references will be checked.
03
Your Kavaliro recruiter will discuss and review potential job opportunities.
04
When you and your recruiter agree on a potential match, you ll be briefed with helpful insight into the client s needs.
05
When you begin your employment tenure with the client, Kavaliro will continue to be there to support you in your career.
More From Kavaliro
About Us
We ve been in the staffing business for over 10 years because we receive great satisfaction helping both companies and job candidates find their perfect match.
Meet our teamLife at Kavaliro
We take culture seriously and believe true strength comes from a collaborative and open-minded environment where everyone is supported and empowered to succeed.
Learn moreCareers at Kavaliro
If you want to always have your finger on the pulse of the latest and newest trends in staffing and recruiting, join the Kavaliro team!
See internal opportunitiesCareer Advice
We offer guidance on resume revisions, clarifying your career objectives, and other advice to help you land your dream job.
Visit our blog