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Journeyman Management Analyst

Doral, FL 33172

Posted: 06/23/2022 Industry: IT Job Number: 45051

Job Description

ServiceNow Business Process Analyst
  • Job Description Summary

Provides support to the Southern Command’s (SOUTHCOM) Cyber Information Technology Enterprise Services (SCITES) Program. Kavaliro, in conjunction with our partners, delivers technical and IT management support services to USSOUTHCOM with the implementation of the ServiceNow Platform. In this role you will be working with a team comprised of ServiceNow Developers, Engineers, Project Mangers, and other Business Process Analysts. This position is an on-site position, working primarily USSOUTHCOM Headquarters in Doral, Florida.
  • Job Description

    • Plans and designs complex business solutions and system modifications. Makes recommendations to improve and support business activities.
    • Gathers business requirements through a variety of techniques such as work sessions and interviews.
    • Analyzes and documents complex business requirements and processes; communicates these requirements to appropriate parties (mainly the development team and the business owners).
    • Coordinates, facilitates, and leads meetings with clients to gather and document requirements and explore potential solutions.
    • Participates in technical reviews and inspections to verify intent of change is carried through the entire project.
    • Create Standard Operating Procedures (SOPs) and workflows based on the information collected in the work steam sessions and interviews
    • Creates complex test case scenarios to be used in testing; conducts/monitors/oversees/documents the testing of business applications to verify that all client requirements are incorporated into the system design.
    • May train other team members, new team members, as needed.
    • Provides time estimates for project related tasks.


    • BA/BS (or equivalent experience), 5+ years of experience
    • Able to create workflows in Microsoft Visio
    • Strong analysis and problem solving experience (requirements analysis, documentation)
    • Good personal computer and business solutions software skills (such as MS Word, Excel, and/or databases)
    • U.S. Citizenship for Secret Clearance

    • Basic understanding of the ServiceNow Platform and customization vs. configuration
    • Defense Enterprise Service Management Framework (DESMF) is a plus

    • Strong interpersonal skills to interact with customers and team members Strong communication skills (written and oral). There is a lot of technical documentation so good English communication skills are required.
    • Good presentation skills to present to management and project teams
    • Ability to work efficiently in a virtual team environment

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