Medical Front Desk Operations Specialist

Jacksonville, FL 32224

Posted: 10/02/2018 Industry: Other Area(s) Job Number: 31762

Medical Front Desk Operations Specialist

Facilitates patient visits and supports the health care provider by anticipating and responding to patient needs and requests of the health care team. Allows care providers to focus on patient care by coordinating details of patient visits, which can include: coordinating complex appointment schedules and daily activities of the care providers in a multispecialty medical practice, preparing patients, completing pre-examination record information, managing the flow of patient materials. Obtains or verifies patient demographics, medical insurance information, and properly advises patients of scheduling delays or changes to the appropriate individuals, and serves as a direct contact and resource to the patient. Schedules and reschedules tests/consults requests from various venues of communication. Performs related administrative duties such as processing ABN forms, insurance verification, as well as processes patient appointment communications and related materials. Able to navigate through multiple electronic applications and devices, medical equipment, examples include iPad/tablets, Text Reminder Notifications, and assisting patients in using Kiosks.

Required:

Shifts begin as early as 6: 00 am - 7: 00 pm -8 hour shifts within this time frame. Rotating.

High school diploma or GED and one year of medical customer service experience required, such as administrative, physician' s office, appointment scheduler.

Requires computer skills including Windows-based applications and intranet/internet use with the ability to keyboard and navigate through multiple applications.

Individuals that have not completed a Medical Terminology course will be required to successfully complete a Medical Terminology course within six months of employment.
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