NOC Manager

McLean, VA 22102

Posted: 10/04/2018 Industry: Information Technology Job Number: 31814

Kavaliro is looking for a NOC Manager to work with our client in McLean, VA.  This is a permanent position with flexible schedules including possible opportunities  to work  remotely,  The position requires US Citizenship and the ability  to obtain a Secret Clearance.  This is an immediate need with a great company that prides itself on happy employees.  A generous benefits package  and a competitive salary are offered.

NOC Manager

DC Metro area

Looking for an experienced NOC Manager to assist in building 24/7 operational support teams and technologies. The project focuses on operating secure, cloud-based, enterprise-level solutions for the Federal Government.

Responsibilities:
  • Build concept of operations plan and plan new systems for enterprise-level support
  • Establish customer experience procedures such as communication and alerting channels
  • Plan for 24/7 operational support teams and go live expectations
  • Oversee the incident, service request, change, knowledge, and configuration management tools
  • Troubleshoot issues and build escalation channels as needed
  • Create processes, procedures, and help teams execute when needed
  • Oversee all maintenance activities
  • Present and manage metrics and key performance indicators
  • Understand how to manage devops branch strategies
  • Write root cause analysis documents and ensure quality
  • Manage CVEs and recommend best operational practices

Qualifications
  • Candidate will have a BS degree in Computer Science or a related field with a minimum of ten (10) years of technical experience after Bachelor’ s Degree. An MS degree in a technical field may be substituted for three (3) years’ of experience
  • Experience in managing operation teams
  • Cloud management is preferred
  • Great communication skills
  • Ability to help other support teams troubleshoot or reach incident conclusions
  • Strong eye for process and technology improvements
  • Must be a US Citizen

Preferred:
  • Active Secret Clearance Preferred, but must be clearable
  • Technology certifications

 
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