Patient Appointment Coordinator

Rochester, MN 55901

Posted: 11/08/2018 Industry: Other Area(s) Job Number: 32417

Patient Appointment Coordinator

Responsible for scheduling appointments and coordinating creation of patient appointment itineraries in a complex multispecialty medical practice. Utilizes patient-specific information to accurately determine the nature of the appointment request and independently schedules and confirms patient appointments utilizing scheduling criteria to determine appropriate appointment area/medical acuity. Process and schedule appointment requests for all areas of the institution as they are received from patients, staff, and external referring physicians via direct face-to-face contact with patient, telephone call center, or online request. Obtain or verify patient demographics, medical insurance information, and properly advise patients regarding the need for co-payments, referral authorizations and/or pre-service deposits as appropriate. May pre-schedule appropriate tests/consults. 

  Required:

HS Diploma or GED required, Associate' s degree preferred or two years of medical appointment scheduling experience in a healthcare facility. Successful completion of a medical terminology course or at least 2 years of medical terminology use preferred. 3-5 years' telephone and customer service experience required, such as a call center, physician' s office, as an appointment scheduler, etc.

Candidates must be able to type 40 wpm.

Full time; 40 hours per week; Monday - Friday; Hours are varied shifts 7 am - 6 pm

 

 
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