Reston Reston, VA 20190
Kavaliro has an immediate need for a Level-2 production support specialist for medium-high complexity applications. Experience with AWS, Unix, Autosys and production support needed.
What will help you succeed:
- Linux/Unix is required
- Unix Shell scripting knowledge
- Oracle, SQL, PL/SQL knowledge
- AWS is required
- JBoss, Weblogic, Apache are a plus
- BMC Remedy and Service Now ticketing applications are a plus
- Excellent oral, written skills
- Prior production support experience
What you will work on:
- Investigate and resolve issues related to the supported applications and systems or escalate to other teams as needed.
- Provide end user support for level 2 issues.
- Coordinate application configuration changes, database changes and installation of upgrades and patches in supported environments.
- Work with vendor, L3 and business teams to determine root cause of application and job execution problems.
- Coordinate with appropriate stakeholders for all production environment maintenance such as upgrades, patching and migrations.
- Perform shakeout of applications after any software or hardware changes as needed.
- Support adhoc requests from users.
- Document and update knowledge base.
- A Bachelor' s degree in Computer Science, Computer Engineering, or Management Information Systems.