Production Support

Reston, VA 20190

Posted: 02/27/2019 Industry: Other Area(s) Job Number: 33944

Kavaliro has an immediate need for a  Level-2 production support specialist for medium-high complexity applications.  Experience with AWS, Unix, Autosys and production support  needed. 

What will help you succeed:
  • Linux/Unix is required
  • Unix Shell scripting knowledge
  • Oracle, SQL, PL/SQL knowledge
  • Autosys
  • AWS is required
  • JBoss, Weblogic, Apache are a plus
  • BMC Remedy and Service Now ticketing applications are a plus
  • Excellent oral, written skills
  • Prior production support experience 

What you will work on:
  • Investigate and resolve issues related to the supported applications and systems or escalate to other teams as needed.
  • Provide end user support for level 2 issues.
  • Coordinate application configuration changes, database changes and installation of upgrades and patches in supported environments.
  • Work with vendor, L3 and business teams to determine root cause of application and job execution problems.
  • Coordinate with appropriate stakeholders for all production environment maintenance such as upgrades, patching and migrations.
  • Perform shakeout of applications after any software or hardware changes as needed.
  • Support adhoc requests from users.
  • Document and update knowledge base.

  • A Bachelor' s degree in Computer Science, Computer Engineering, or Management Information Systems.
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