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Quality Assurance Analyst ( Clinical Helpdesk )

Holly Hill, FL 32117

Posted: 04/18/2023 Industry: IT Job Number: 47073

Job Description


Kavaliro has partnered with an organization in Holly Hill, Florida seeking a Quality Assurance Analyst for a hybrid opportunity.

  • Provide application support for software and applications to resolve problems and reported issues
  • Logs and manage reported incidents and problems internally per standard operating procedures
  • Manages system support tickets with vendors and internal tickets
  • Daily monitoring of Information Systems processes to ensure quality and rapid response to issues
  • Manages defects through to resolution through regression testing and/or escalates to appropriate team/resource if necessary, to resolve issue
  • Responsible for executing test plans for all supported systems
  • Perform multiple levels of system testing for all supported systems
  • Document new features for new releases and assist with developing training documentation
  • Works off hours to support system testing and upgrades as needed

  • Associate Degree required; may substitute degree for work experience
  • 1+ year of software application configuration and testing preferred
  • Experience supporting customer calls required
  • Excellent interpersonal and organizational skills required
  • Experience executing system testing preferred
  • Experience creating training material preferred
  • 45k-55k
Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.

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