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Senior Customer Service Support Engineer

Dulles, VA 20189

Posted: 05/09/2025 Industry: Government Job Number: 52657

Job Description

Kavaliro is seeking a Senior Customer Service Support Engineer to support a client in Virginia. 

REQUIRED SKILLS
The Contractor shall possess and provide the following required skills and demonstrated experience:
  • Demonstrated experience in customer service
  • Demonstrated experience in technical support service
  • Demonstrated experience in system administration for Windows and Linux systems
  • Demonstrated experience trouble-shooting hardware, telephony, and video
  • Demonstrated experience deploying and testing hardware and software
  • Demonstrated experience using an enterprise ticketing system
  • Demonstrated experience working with Windows Operating Systems
  • Demonstrated experience working with Linux Operating Systems
  • Demonstrated knowledge of LAN/WAN architectures and troubleshooting
  • Demonstrated working knowledge with VPN clients such as Cisco VPN and others
DESIRED SKILLS Other skills and demonstrated knowledge that are highly desired but not required to perform the work, include:
  • Demonstrated exceptional security practice in working with Restricted Handling (RH) data
  • Experience working with special systems such as FSA3 and FiCE
  • Trained and Certified as a Data Transfer Officer
  • Trained and Certified as a Krypto handling technician
  • Trained to support special “Back Room” requirements
  • Advanced training in FSA3 and FiCE architecture and in associated troubleshooting procedures
Location:
  • Dulles, VA
  • This position is onsite and there is no remote availability
Clearance Requirements:
  • Candidates must have an active TS/SCI security clearance with a Full Scope Polygraph.
Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.
By using best practices and optimal employee recruiting strategies, Kavaliro provides employers with employment solutions by providing the most qualified and professional employees, who can staff both project and permanent positions in order to ensure the ongoing success of all types of businesses. We use a streamlined-yet-thorough approach to staffing that saves our clients administrative time, resources and money.
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About Dulles, VA

Ready to advance your career in the vibrant area around Dulles, Virginia? This dynamic region offers a perfect blend of career opportunities and quality of life, with easy access to Washington, D.C. and countless amenities. Imagine thriving professionally while surrounded by the stunning landscapes of the Dulles Technology Corridor, the world-renowned Smithsonian National Air and Space Museum, and the picturesque Great Falls Park. Indulge in the diverse cuisine of nearby restaurants, explore local art galleries, or catch a show at the renowned Wolf Trap National Park for the Performing Arts. Join us in Dulles, VA, where career growth meets cultural charm – explore our job listings today!

What to expect when working with Kavaliro

Just like with our clients, we build our process to meet each individual candidate s needs. Our recruiters take the time to listen to your career goals and ambitions, then work one-on-one with you to help place you in a company that provides the best professional fit.

01

Call us with a detailed overview of your experience, skills, background, and goals. If you are local and prefer, we will set up a face-to-face interview.

02

You will be asked to complete an online assessment form to assess your skill level. At the same time, your references will be checked.

03

Your Kavaliro recruiter will discuss and review potential job opportunities.

04

When you and your recruiter agree on a potential match, you ll be briefed with helpful insight into the client s needs.

05

When you begin your employment tenure with the client, Kavaliro will continue to be there to support you in your career.

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