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Senior Customer Service Support Engineer

Vienna, VA 22183

Posted: 04/04/2025 Industry: Government Job Number: 52457

Job Description

Kavaliro is seeking a Senior Customer Service Support Engineer to support a client in Virginia.

Required Skills: 
The Contractor shall have the following required skills, certifications and demonstrated experience:
  • Demonstrated experience with, but not limited to, MS Office suite, Adobe products to include Captivate and Connect and Skype
  • Demonstrated experience with managing Android devices
  • Demonstrated experience with standard operational Windows environment, including but not limited to, desktop hardware, software, peripherals, and web technologies
  • Demonstrated experience with requirements management
  • Demonstrated experience in account management including access management of systems and applications and for applications in a cloud environment
  • Demonstrated experience with oral and written communication skill
  • Demonstrated experience with procurement mechanisms and processes for hardware and software procurement orders
  • Demonstrated experience with assessing and validating requirements for stand-alone tablets to include operations & maintenance and to keep system security plans up-to-date
HIGHLY DESIRED SKILLS AND DEMONSTRATED EXPERIENCE Skills and demonstrated experiences that are highly desired but not required to perform the work include:
  • Demonstrated experience with the Sponsor’s IT security guidelines and policies
  • Demonstrated experience with managing Android devices
  • Demonstrated experience with the Sponsor’s procurement mechanisms and processes for hardware and software procurement orders
  • Demonstrated experience with basic knowledge of Project Management concepts and principles
  • Demonstrated experience with the ability to clearly and accurately explain rules, procedures, and highly complex technical information both orally and written
  • Demonstrated experience with transferring data between different systems
Location:
  • Vienna, VA
  • This position is onsite and there is no remote availability.
Clearance Requirement:
  • Candidates must have an active TS/SCI security clearance with a Full Scope Polygraph
Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.
By using best practices and optimal employee recruiting strategies, Kavaliro provides employers with employment solutions by providing the most qualified and professional employees, who can staff both project and permanent positions in order to ensure the ongoing success of all types of businesses. We use a streamlined-yet-thorough approach to staffing that saves our clients administrative time, resources and money.
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About Vienna, VA

Ready to make your next career move in Vienna, Virginia? Located just outside of Washington, D.C., Vienna offers a perfect blend of suburban charm and big-city opportunities. With proximity to the bustling capital city, job seekers in Vienna can benefit from a thriving job market, top-notch schools, and a vibrant arts scene. Explore job listings in Vienna today and discover the enchanting blend of historic sites like the Wolf Trap National Park for the Performing Arts, delightful cuisine options, and nearby attractions like the Tysons Corner Center for shopping and the Meadowlark Botanical Gardens for a peaceful retreat. Join us in Vienna, VA, and be a part of this dynamic community!

What to expect when working with Kavaliro

Just like with our clients, we build our process to meet each individual candidate s needs. Our recruiters take the time to listen to your career goals and ambitions, then work one-on-one with you to help place you in a company that provides the best professional fit.

01

Call us with a detailed overview of your experience, skills, background, and goals. If you are local and prefer, we will set up a face-to-face interview.

02

You will be asked to complete an online assessment form to assess your skill level. At the same time, your references will be checked.

03

Your Kavaliro recruiter will discuss and review potential job opportunities.

04

When you and your recruiter agree on a potential match, you ll be briefed with helpful insight into the client s needs.

05

When you begin your employment tenure with the client, Kavaliro will continue to be there to support you in your career.

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