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Senior Telecom & Voice Engineer

Miami, FL 33178

Posted: 05/22/2024 Industry: IT Job Number: 50442

Job Description

Kavaliro is seeking a Senior Telecom & Voice Engineer to support a client in Doral, FL. 
Job Description
  • Requires detail-oriented, in-depth knowledge of Unified Communications (UC) hardware and software for CISCO Voice Systems.
  • Provides high-level support and technical expertise for Unified Capabilities.
  •  Responsible for systems administration, operations, maintenance, and associated activities of communication/collaboration platforms installed throughout the enterprise.
  • Ensure the operation of the enterprise meets defined service levels and serves as the contractor’s service owner for service solutions.
  • Responsible for applying security principles, practices, and procedures under the Risk Management Framework (RMF) to maintain compliance with applicable security regulations.
  • Install, maintain, update, document, and manage all aspects of collaborative services needed in support client requirements.
  • Assist with the planning, design, implementation and sustainment of Cisco Collaborative Solutions, Cisco tools, QoS, VoIP deployments, SIP trunks, call control, IP routing, LAN switching and routing protocols.
  • Develop and oversee the adherence to maintenance and performance standards for data, voice, and video network hardware systems.
  • Troubleshoot highly complex data, voice and hardware problems.
  • Perform capacity planning through ongoing monitoring, alerting, and reporting resource utilization levels and errors in the environment using a variety of tools and processes.
  • Perform network readiness collaboration assessments and optimize high level voice and network solutions. Implement and maintain collaboration security best practices by assessing current threats, vulnerabilities, risks and associated with Security Technical Implementation Guides (STIGs) and Cyber Task Orders (CTOs).
  • Identifies and resolves technical problems related to the installation, upgrade and daily operations of the customer’s geographically dispersed VoIP infrastructure.
  • Maintain the existing Cisco VoIP environment consisting of Cisco Unified Communications Manager and various models of Cisco and Polycom phones.
  • Maintain inventories for support and maintenance per location by working with our selected vendors.
  • Build, maintain, and audit all voice network related documentation as it relates to configuration, SOPs, service records, asset inventories, topologies, etc.
  • Performs maintenance and upgrade of networks including servers, routers, switches, firewalls, remote access systems, and networks.
  • Maintains network integrity and connectivity while ensuring compliance with policies and maintains system backup and recovery capability.
  • Work the ServiceNow ITSM Incident queue to resolve Incidents within established SLAs.
  • Coordinates the acquisition of hardware and software as well as subcontractor services as needed.
  • Evaluates new communications technologies to enhance capabilities of the network.
  • Maintains current knowledge of relevant technology as assigned.
  • May coach and provide guidance to less-experienced professionals.
  • May have to work afterhours/weekends to resolve issues and/or support exercises.
  • Perform other duties as assigned.
 Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.

Required Experience, Education, Certifications:
  • 10+ years of experience, BA/BS or equivalent with 6+ years of experience, or MS with 4+ years of experience.
  • Certification(s): CCNP, IAT Level II or III Baseline with a CE
  • Must Be a US Citizen
  • Must be able to obtain a fully adjudicated TS/SCI
  • Must have interim clearance and required certifications to start in this role
Desired Experience:
• Experience required in Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), Cisco Emergency Responder (CER), Unified Contact Center Express (UCCX) and Cisco Meeting Server (CMS).
• Experience working with VMWare, Cisco IOS, VG Gateways, PRI Gateways, and Analog Voice Connections, 3rd party secure phones, voice end-point hardware, PBX technologies, along with testing and implementing UC capabilities throughout an enterprise.
• Experience working with vendors, clients, carriers and technical staff on unified capabilities implementation, optimization, maintenance, and ongoing management.
• Experience working with Authentication, Certificates, and Encryption.
• Experience with managing work tasks with ServiceNow or other ITSM tool.
  • Doral, FL.
  • This position is onsite and there is no remote availability
Clearance Requirement: 
  • Candidates must have at least a interim Secret Clearance; Must be able to obtain a TS/SCI 

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About Miami, FL

Ready to take your career to the next level? Explore job opportunities in the vibrant Miami, Florida area! Known for its endless sunshine, gorgeous beaches, and lively atmosphere, Miami is more than just a city - it's a lifestyle. With a rich multicultural scene, world-class art galleries like the Perez Art Museum Miami, phenomenal theater productions at the Adrienne Arsht Center, and professional sports teams like the Miami Heat, this area offers a diverse range of cultural experiences. Indulge in delicious cuisine from Little Havana or take a stroll in the iconic South Beach. Join us in Miami and immerse yourself in an exciting, dynamic community while advancing your career!

What to expect when working with Kavaliro

Just like with our clients, we build our process to meet each individual candidate s needs. Our recruiters take the time to listen to your career goals and ambitions, then work one-on-one with you to help place you in a company that provides the best professional fit.


Call us with a detailed overview of your experience, skills, background, and goals. If you are local and prefer, we will set up a face-to-face interview.


You will be asked to complete an online assessment form to assess your skill level. At the same time, your references will be checked.


Your Kavaliro recruiter will discuss and review potential job opportunities.


When you and your recruiter agree on a potential match, you ll be briefed with helpful insight into the client s needs.


When you begin your employment tenure with the client, Kavaliro will continue to be there to support you in your career.

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