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Service Desk II

Miami, FL 33122

Posted: 06/18/2024 Industry: IT Job Number: 50688

Job Description

Our client is seeking a Service Desk II for an onsite position in Miami, FL.

 
  • Interact with customers on a daily basis to provide guidance on procedures concerning account requests, e-mail, home directories, file access/storage, and other local procedures as required to ensure mission success.
  • Responds appropriately to moderately complex service desk inquires made by telephone or self-service ticket regarding computer hardware, software, network, system/application access, and telecommunications systems
  • Follows up with customers to ensure that customer inquiries are resolved within the agreed upon time frame
  • Logs and tracks inquiries using a problem management database and maintains historical records and related problem documentation
  • Documents incident status and solutions in incident management database tools
  • Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability
  • Diagnoses, identifies, isolates, and analyzes trends utilizing historical database records.
  • Monitor and control electronic computer and peripheral electronic data processing equipment to process business, scientific, engineering, and other data according to operating instructions.
  • Monitor and respond to operating and error messages.
  • May enter commands at a computer terminal and set controls on computer and peripheral devices.
  • Possesses and applies a comprehensive knowledge across key tasks and high impact assignments.
  • Provide end-user software troubleshooting and support
  • Apply diagnostic techniques to identify problems; investigate causes; and recommend solutions

Required Experience/Knowledge:
  • Minimum Secret clearance to start; ability to obtain TS/SCI clearance
  • High School diploma or GED equivalent
  • 3+ years hands-on experience in an Information Technology environment.

Required Certifications:
  • DoD 8570 IAT-II certification (e.g., Security + CE or equivalent)
  • Current Computing Environment (e.g., MD-100) certification.

Desired Certifications/Experience:
  • Customer Support and ServiceNow experience a plus.
ITIL certification a plus.



Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.

Job Requirements

On-Site
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About Miami, FL

Ready to take your career to the next level? Explore job opportunities in the vibrant Miami, Florida area! Known for its endless sunshine, gorgeous beaches, and lively atmosphere, Miami is more than just a city - it's a lifestyle. With a rich multicultural scene, world-class art galleries like the Perez Art Museum Miami, phenomenal theater productions at the Adrienne Arsht Center, and professional sports teams like the Miami Heat, this area offers a diverse range of cultural experiences. Indulge in delicious cuisine from Little Havana or take a stroll in the iconic South Beach. Join us in Miami and immerse yourself in an exciting, dynamic community while advancing your career!

What to expect when working with Kavaliro

Just like with our clients, we build our process to meet each individual candidate s needs. Our recruiters take the time to listen to your career goals and ambitions, then work one-on-one with you to help place you in a company that provides the best professional fit.

01

Call us with a detailed overview of your experience, skills, background, and goals. If you are local and prefer, we will set up a face-to-face interview.

02

You will be asked to complete an online assessment form to assess your skill level. At the same time, your references will be checked.

03

Your Kavaliro recruiter will discuss and review potential job opportunities.

04

When you and your recruiter agree on a potential match, you ll be briefed with helpful insight into the client s needs.

05

When you begin your employment tenure with the client, Kavaliro will continue to be there to support you in your career.

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