Service Desk
4300 S. John Young Pkwy Orlando, FL 32839 US
Job Description
Representative Duties
• Answer telephone calls, e-mail inquiries, and visiting customers experiencing technical problems
• Install, configure, deploy, maintain, and ensure the effective operation, within County standards, of all end-user hardware, software, and mobile devices. Some of these devices are:
o Hardware: desktop PCs, tablets, peripherals equipment, printers, air cards, clocks, etc.
o Software: Windows OS, Microsoft Office, applications, VPN, Netmotion
• Monitor, respond to trouble calls, and provide end-user training in use of equipment and software
• Analyze, troubleshoot, prioritize, communicate, and resolve incidents expeditiously both remotely and/or on-site
• Utilize excellent customer service skills and exceed customer’s expectations
• Exhibit proficiency in Windows based applications such as IE, Chrome, Java, Adobe, etc.
• Apply excellent written and verbal communication skills to convey technical and non-technical terms
• Ability to document technical procedures/solutions to update Support Center documentation
• Interact and coordinate resolution of problems with internal/external IT groups and/or vendors
• Knowledge of MS Exchange, Active Directory, and Network protocols
• Shift work; may be required to work a flexible schedule, including nights, weekends, and holidays
• Responsible for traveling to remote sites. Afterhours (on-call) weekly rotation
• Valid driver license.
• Ability to self-develop relevant job-related skill(s) for current role
Minimum Qualifications
• Associate’s degree from an accredited institution in Information Technology or closely related field
• This may be substituted for 2+ years of recent direct job experience in a medium to large scale enterprise IT support environment
• One-year of fieldwork IT technical experience in an enterprise support center environment
• Valid driver license and reliable transportation
• .A+ Certified
• This may be substituted for the following certificates:
o Cisco IT Essentials
o Microsoft Certified Solutions Associate (MCSA)
o ETA Computer Service Technician (CST)
Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.
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What to expect when working with Kavaliro
Just like with our clients, we build our process to meet each individual candidate s needs. Our recruiters take the time to listen to your career goals and ambitions, then work one-on-one with you to help place you in a company that provides the best professional fit.
01
Call us with a detailed overview of your experience, skills, background, and goals. If you are local and prefer, we will set up a face-to-face interview.
02
You will be asked to complete an online assessment form to assess your skill level. At the same time, your references will be checked.
03
Your Kavaliro recruiter will discuss and review potential job opportunities.
04
When you and your recruiter agree on a potential match, you ll be briefed with helpful insight into the client s needs.
05
When you begin your employment tenure with the client, Kavaliro will continue to be there to support you in your career.
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