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Service Desk Technician

Orlando, FL 32801

Posted: 09/03/2025 Industry: IT Job Number: 53346

Job Description


We are seeking a motivated and customer-focused Service Desk Analyst to join our IT support team. The ideal candidate will have prior experience working in a corporate environment and possess a foundational understanding of IT systems including domains, Active Directory, and network drive mappings. This role is the first point of contact for employees, ensuring timely resolution of IT issues and efficient escalation when necessary.
Key Responsibilities

  • Frontline IT Support

    • Monitor and respond to tickets via the Service Desk system, performing basic triage and routing to the appropriate teams.

    • Handle password resets, account unlocks, and Active Directory changes (new hires, terminations, group membership updates).

    • Assist users with basic troubleshooting of domain and network drive mapping issues.

  • Citizen Chat Platform Support

    • Monitor and manage the company’s “Citizen Chat” (Webchat) platform, responding to basic FAQs and escalating more complex issues.

  • Device and Mobility Support

    • Provide support for corporate cell phones, including coordination with carriers for ordering, replacements, and troubleshooting.

    • Assist with Mobile Device Management (MDM) systems, with preference for Microsoft Intune experience.

  • User Onboarding/Offboarding

    • Set up new accounts, distribution lists, and access rights for new employees.

    • Ensure termination processes are completed efficiently, including account deactivation and device collection.
Qualifications

  • 1+ years of IT Service Desk or Help Desk experience in a corporate environment.

  • Basic understanding of:

    • Active Directory (password resets, user account creation, group assignments).

    • Domains, network drive mappings, and general IT infrastructure.

  • Strong customer service orientation with excellent communication skills.

  • Ability to prioritize and manage multiple tasks in a fast-paced environment.
Preferred Skills

  • Experience with MDM solutions (Intune strongly preferred).

  • Familiarity with mobile device support and coordination with cellular carriers.
  • Exposure to IT ticketing systems and webchat support platforms.
     
Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.

Job Requirements

Hybrid
By using best practices and optimal employee recruiting strategies, Kavaliro provides employers with employment solutions by providing the most qualified and professional employees, who can staff both project and permanent positions in order to ensure the ongoing success of all types of businesses. We use a streamlined-yet-thorough approach to staffing that saves our clients administrative time, resources and money.
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About Orlando, FL

Explore exciting job opportunities in the vibrant city of Orlando, Florida! Known for its endless sunshine, world-famous theme parks including Walt Disney World and Universal Studios, a thriving arts scene with galleries like the Orlando Museum of Art, and a variety of recreational activities such as Lake Eola Park and the iconic Lake Eola swan boats, Orlando is a hub of innovation and creativity. With a booming economy and diverse job market, this city offers growth potential and a unique lifestyle that blends southern charm with modern amenities. Discover your next career move in Orlando and be part of a dynamic community that celebrates diversity and opportunity. Dive into our job listings today and kickstart your professional journey in the heart of the Sunshine State!

What to expect when working with Kavaliro

Just like with our clients, we build our process to meet each individual candidate s needs. Our recruiters take the time to listen to your career goals and ambitions, then work one-on-one with you to help place you in a company that provides the best professional fit.

01

Call us with a detailed overview of your experience, skills, background, and goals. If you are local and prefer, we will set up a face-to-face interview.

02

You will be asked to complete an online assessment form to assess your skill level. At the same time, your references will be checked.

03

Your Kavaliro recruiter will discuss and review potential job opportunities.

04

When you and your recruiter agree on a potential match, you ll be briefed with helpful insight into the client s needs.

05

When you begin your employment tenure with the client, Kavaliro will continue to be there to support you in your career.

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