ServiceNow Developer

Malvern, Palau 19130

Posted: 05/16/2019 Industry: Other Area(s) Job Number: 34524


As a ServiceNow Consultant you will lead developers within international project teams to deliver technology innovation through ServiceNow projects for global clients and government agencies. You may be engaged in design and implementation phases in variety of projects:
  • Migration to ServiceNow instance upgrade
  • Digital transformation covering automation of processes and fulfilment, 3rd party integrations and orchestration, implementation of CSM/HR/ITBM, PPM/SecOps etc.
  • Custom applications development
  • Building sustainable CMDB with ServiceNow Discovery or other discovery tools
  • Building Service Catalog with Service Portal and fulfilment automation
  • Integrating ServiceNow with cloud service providers' platforms

  • Lead and support consultants/developers and coordinate resources across concurrent project work in line with priorities and project timelines
  • Translate business requirements into technical requirements for defined user stories
  • Estimate workload, dependencies and prioritize user stories for development across the team of developers
  • Advise on testing approach
  • Support ServiceNow architect/Enterprise Architect and input to the overall solution design and ongoing changes to the design
  • Identify and assess opportunities to simplify and standardize features under development, opportunities to leverage OOTB solutions and automate processes and/or fulfilment
  • Implement requirements into working code
  • Provide project team with ServiceNow configuration and customization expertise for defined features, including industry and ServiceNow best practices
  • Enhance and support the ServiceNow customer facing portal
  • Integrate ServiceNow with other corporate applications via web services, mid server, email etc
  • Prepare test cases, automate and execute them
  • Build responsive web applications
  • Develop middleware API calls for mobile/web applications
  • Develop server-side scripts in Apache/Jelly/ServiceNow proprietary
  • Build flows

  • Demonstrable (2-4 years) experience as a ServiceNow Developer and relevant Coding Experience (AngularJS, JavaScript, HTML, Jelly)
  • Demonstrable (1 year) experience as a ServiceNow Architect
  • Configure and customize ServiceNow platform in all of the following modules:
    • Service Catalog
    • Incident, Problem, Change, Release and Knowledge
    • Service Portal
    • SLM
    • CMDB
  • Configure and customize ServiceNow platform in at least one of complementary modules HR/Secops/Discovery/etc
  • 2-3 completed projects developing custom applications within the ServiceNow platform.
  • Demonstrable experience in set up of ServiceNow integration with SOAP, REST or PowerShell.
  • Users, groups and roles administration, including domain separation environment
  • Demonstrable experience with system properties and work with update sets
  • Ability to work with flows.
  • Scheduling jobs and transactions, writing custom schedules.
  • Ability to identify root cause of ServiceNow performance issues and troubleshoot them.
  • Demonstrable experience in design of at least one custom application or core module configuration/customization.
  • Experience with API calls.
  • Experience with defining/using Transform Maps.
  • Experience with defining/using data sources.
  • Experience with foundation data setup.
  • Experience with backup and restore.
  • Knowledge of the instance cloning process.
  • Demonstrable experience with setup of MID server.
  • Experience with automated e-mail processing.
  • Experience with code reconciliation between multiple developers.
  • Experience with building cross-browser compatible user interfaces for desktop and mobile devices.
  • Experience with maintenance of synchronization between multiple subproduction instances.
  • Demonstrable (3-5 years) experience in JavaScript coding
  • ServiceNow System Administration certificate
  • Candidate should be certified in ServiceNow System Administration, CIS ITSM, scripting and CIS for at least one other module: HR, CSM, ITOM, Discovery, Secops, GRC. Alternatively, candidate should be capable of passing the missing certification exams during trial period (The client may offer relevant internal training and partial reimbursement of certification exam).
  • Demonstrable experience with the use of MS Office applications: Word, Excel, Outlook, Powerpoint, Sharepoint, Project, Visio.
  • Experience in working in at least one commercial project managed in agile and SCRUM environment, experience in user story categorization, prioritization, effort assessment.
  • Experience in working in at least one for-profit project managed in agile and SCRUM environment, experience in user story categorization, prioritization, effort assessment.
  • Understanding business requirements and translating into technical requirements
  • Basic network and infrastructure knowledge
  • Experience in working with relational databases
  • Experience in working with LDAP, AD, SSO, Email Infrastructure, Web Services
  • Demonstrable experience in service management
  • Support continuous improvement by investigating and designing alternatives and technologies and presenting these for architectural review
  • Good documentation and articulation skills
  • Ability to work remotely and largely unsupervised, and to deliver to written requirements
  • Ability to work with a remote team, requiring ability to communicate well via phone and email (excellent writing skills)
  • Demonstrable experience in workload coordination in for-profit projects for medium-size teams.
  • Language Skills: Excellent command of English language, including clear articulation

  • Certified Application Developer certificate
  • ITIL Certified
    SCRUM Master
  • Any project management certification (PMI, PRINCE2, Agile/SCRUM)
  • Solve complex business problems by engineering existing, and new algorithms.
  • Prepare and produce releases of software components
  • Experience with other ITSM tools (BMC Remedy, Jira etc)
  • Any experience in set up of ServiceNow integration with Blazent, AWS, Azure, Splunk, ESX, SAP etc.
  • Any experience with Regex
  • Any experience in setting-up multilingual capabilities
  • Mobility: Availability to travel up to 50-75%
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