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Sr Desktop Engineer

Pensacola, FL 32533

Posted: 07/30/2026 Industry: IT Job Number: 55754

Job Description

Position Summary
We are seeking a highly motivated and customer-focused IT Support Specialist to provide technical support and maintain the organization's technology environment. This role is responsible for troubleshooting hardware, software, and network issues, supporting end users, managing IT assets, and ensuring systems remain secure and operational. The ideal candidate will have strong technical skills, excellent communication abilities, and a passion for delivering exceptional customer service.
Key Responsibilities
  • Provide first and second-level technical support for Windows and macOS users.
  • Troubleshoot and resolve hardware, software, peripheral, and network-related issues.
  • Deploy, configure, maintain, and support desktops, laptops, printers, and other end-user devices.
  • Manage user accounts, permissions, and security groups within Active Directory.
  • Coordinate employee onboarding and offboarding processes, including account creation, access provisioning, and equipment assignments.
  • Monitor, prioritize, document, and resolve support requests through the IT ticketing system while maintaining high service levels.
  • Ensure timely communication and follow-up with users throughout the support lifecycle.
  • Perform endpoint maintenance, including patch management, software updates, security configuration, and backup verification.
  • Assist with network troubleshooting and support connectivity issues involving TCP/IP-based environments.
  • Maintain accurate documentation of procedures, systems, and support activities.
  • Collaborate with internal teams and vendors to resolve technical issues and implement technology improvements.
Qualifications Required
  • 3+ years of hands-on IT support experience, or an Associate's/Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Strong experience supporting Microsoft Windows operating systems and Microsoft 365 applications.
  • Practical experience administering Active Directory user accounts and group policies.
  • Working knowledge of TCP/IP networking concepts and general network troubleshooting.
  • Excellent customer service, problem-solving, and organizational skills.
  • Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.
  • Ability to manage multiple priorities and work effectively in a fast-paced environment.
Preferred
  • CompTIA A+ Certification.
  • Experience supporting users in a manufacturing or industrial environment.
  • Familiarity with endpoint security solutions, patch management tools, and backup technologies.
  • Experience working with IT service management (ITSM) or help desk ticketing systems.
Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.
 

Job Requirements

On-Site
By using best practices and optimal employee recruiting strategies, Kavaliro provides employers with employment solutions by providing the most qualified and professional employees, who can staff both project and permanent positions in order to ensure the ongoing success of all types of businesses. We use a streamlined-yet-thorough approach to staffing that saves our clients administrative time, resources and money.
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About Pensacola, FL

Ready to embark on an exciting career journey in the vibrant city of Pensacola, Florida? Explore our job opportunities in this charming Gulf Coast gem that boasts stunning beaches, historical landmarks like the National Naval Aviation Museum, and a thriving arts scene with galleries and theaters like the Pensacola Museum of Art and the Saenger Theatre. With a rich blend of Southern hospitality, fresh seafood cuisine, and outdoor adventures at places like Gulf Islands National Seashore, Pensacola offers a unique blend of culture and recreation for professionals looking to grow in a dynamic community. Dive into our listings today and discover why Pensacola is the perfect place to take your career to new heights.

What to expect when working with Kavaliro

Just like with our clients, we build our process to meet each individual candidate s needs. Our recruiters take the time to listen to your career goals and ambitions, then work one-on-one with you to help place you in a company that provides the best professional fit.

01

Call us with a detailed overview of your experience, skills, background, and goals. If you are local and prefer, we will set up a face-to-face interview.

02

You will be asked to complete an online assessment form to assess your skill level. At the same time, your references will be checked.

03

Your Kavaliro recruiter will discuss and review potential job opportunities.

04

When you and your recruiter agree on a potential match, you ll be briefed with helpful insight into the client s needs.

05

When you begin your employment tenure with the client, Kavaliro will continue to be there to support you in your career.

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