Sr UX Designer

Orlando, FL 32819

Posted: 05/09/2019 Industry: Other Area(s) Job Number: 35242

DESCRIPTION 
  • Lead the holistic view of the product across integration (customer and technical) points to provide a superior seamless experience from daily improvements to longer-term strategies.
  • Has knowledge of current challenges in the marketing environment such as attribution of marketing touch points, understanding customer lifetime value, and the use of data science led personalization. 
  • Able to synthesize product design and consumer trends, propose hypothesis, test via testing tools, document and recommend clear, specific solutions to meet consumer needs.
  • Possesses an ability to communicate with business and design leaders and to act as point of contact for design initiatives. 
  • Lead product design functions, initiatives, and collaborating with partners across the company to understand the needs of our teams and establishing end-to-end workflows designed to best serve those needs. Comfortable with agile transformation.
  • Has an ability to convey the bigger picture and to frame problems and solutions in design and business terms. 
  • Empower and mentor designers on the team, fostering a cohesive, committed, passionate, productive, and positive environment within a growing team.
  • Experienced in building bridges between UX, product management, and technical teams and is a strong force in bringing research, copy, and design together. 
  • Has strong domain knowledge in marketing, loyalty, rewards, messaging, and/or engagement. 
  • Has knowledge of current challenges in the marketing environment such as attribution of marketing touch points, understanding customer lifetime value, and the use of data science led personalization. 
  • Comfort with agile transformation and a relentless focus on a high standard will be required. 
  • Lead product design functions, collaborating with partners across the company to understand the needs of our teams and establishing end-to-end workflows designed to best serve those needs.
  • Has experience uniting different channels into a single system, i.e. loyalty programs across web, app, email, chat services (SMS / WeChat / WhatsApp) and offline channels. 
  • Has interest and enthusiasm in understanding the impact of loyalty and rewards for different audiences, i.e. different environment and expectations in emerging markets.
  • Can balance and prioritize a number of project and priorities. 
  • Empower and mentor designers on the team, fostering a cohesive, committed, passionate, productive, and positive environment within a growing team.
  • Maintain and further build design team workflows that ensure that all designs delivered are in line with our design system and meet a high quality bar.
  • Lead teams to optimize output and ensure that the large volume of deliverables requested of the design team on a daily basis are completed on time.
  • Create end-to-end customer journeys that inform new product features and provoke new businesses.
  • Use primary customer research and analytics to develop a deep understanding of how customers engage, what matters to them and identify pain points.
  • Synthesize product design and consumer trends, propose hypothesis, test via A/B testing tools, document and recommend clear and specific solutions to meet consumer needs.
  • Internalize the product design priorities within the product roadmap, translating business needs into creative and customer opportunities. 

QUALIFICATIONS
  • Demonstrated success creating end-to-end digital product designs in the consumer technology sector
  • Experience utilizing user-centric design methodology: Gathering/shaping requirements, defining user stories, storyboarding features and iterating based on user feedback/testing
  • A strong foundation of  design skills: Typography, layout, composition, color theory, iconography, UI/UX, motion/interaction design and branding
  • Experience creating and documenting UI toolkits, style guides, and front-end frameworks for design and development teams
  • A desire to tackle and solve problems, from big picture strategy to granular details
  • Passionately advocate for the user
  • A positive attitude, open mind, and desire to collaborate and learn
  • Highly proficient in Adobe Creative Suite, Sketch, InVision, and Abstract
  • Bachelor' s degree or higher (or experience) in Graphic Design, Human Centered Interaction and/or Interaction Design

EDUCATION
  • Bachelor’ s degree from a four-year college or university is required.
  • Undergraduate degree (preferred) in marketing, design, engineering, technology, analytics or related fields. Master’ s degree preferred in Design, Marketing, Engineering or related field.
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