Sr. Storage Engineer (NetApp)

San Francisco, CA 94105

Posted: 09/19/2019 Industry: Information Technology Job Number: 34825

Job Description

Position Description:

Kavaliro is seeking an extremely talented Senior Storage Engineer who has experience in cloud and virtual infrastructure, with a proficient understanding of complex storage platforms.

The ideal candidate must be able to work independently and intelligently, function well in a team environment, and display excellent communication skills. 

This Engineer needs to be able to provide expert level 24x7 support of on-prem filers as well as AWS based filers.

Principle Activities:
  • Manage the large scale storage footprint.
  • Provide 24x7 support
  • 1) fulfill customer service requests and deliver world-class customer service
  • 2) troubleshoot and remedy reported service issues
  • Collaborate to plan and execute infrastructure upgrades while ensuring 100% service up-time
  • Enhance operational support processes
  • Maintain design documentation, enhance operational support systems
  • Review and act upon infrastructure capacity and performance trends

  • Fast paced, SLA-bound service provider environment
  • Breadth of technologies supported
  • Operationally demanding schedule with on-call duties
  • Activities are highly visible and paramount to customer satisfaction

Required Qualifications
  • Five+ years’ experience as a storage engineer, preferably at an IT service provider in a heterogeneous environment
  • Hands on experience architecting, supporting, provisioning and maintaining multiple Petabyte of storage (Preferably Dell-EMC and NetApp)
  • Ability to work independently and execute tasks with minimal guidance
  • Excellent communication and time management skills
  • World-class customer service skills

Preferred Qualifications
  • Automation and/or Scripting experience
  • Aptitude to learn and support a multi-tenant cloud infrastructure
  • Experience following ITIL best practices
  • Execution of Product Development Life Cycle methodology
  • Experience working with Agile Methodologies
  • NetApp Certified Storage Administrator or equivalent
  • SNIA Certified Storage Engineer (SCSE) or equivalent

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