Technical Specialist

Orlando, FL 32819

Posted: 11/06/2018 Industry: Other Area(s) Job Number: 32356

RESPONSIBILITIES: 
  • Will be working as part of an IT Operations Information Technology team supporting for various miscellaneous smaller business vendor packaged applications. Note this is not a Service Desk position, please note it is part of Application IT team.
  • Familiarity with common IT platforms and technologies: Windows, Linux, Firewalls, Switches, DBs, POS, Cloud, etc.
  • Familiarity with databases (i.e. SQL Server, Oracle)
  • Familiarity with Windows and/or UNIX platforms and scripting
  • Able to perform software upgrades/patches
  • Able to be on an on-call rotation
  • Able to troubleshoot technical issues; working with vendors where necessary;
  • Familiarity with programming languages like .Net, C++ and Java – ColdFusion a plus but will NOT be developing or creating applications.
  • Strong IT security process understanding as it relates to Applications (i.e. using AD/LDAP authentication).
  • Demonstrated ability to troubleshoot problems and document solutions
  • Strong teamwork ethic.
  • Strong organizational skills, with the ability to work on multiple projects with multiple deadlines
  • Strong analytical and problem-solving skills to identify process gaps
  • Ability to manage priorities
  • Interface with customers, colleagues, management, and project stakeholders, as needed, to ensure overall success
  • Outstanding verbal and written communication skills. Ability to communicate clearly and effectively with internal groups as well as with customers.
  • Proven experience to work as part of a team and to deliver one or several projects simultaneously.
  • Self-starter and able to work independently, while also able to share responsibilities, ideas and other information.
  • Proven ability to work with cross functional teams, vendors and 3rd party resources 

 

QUALIFICATIONS:
  • Very good understanding and awareness of the ITIL principles.
  • Able to perform change management functions (i.e. providing test evidences, filling out paperwork for change board)
  • Project Management experience a plus
  • ITIL Certification a plus
  • Bachelor’ s degree in IT a must. 
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