Technical Writer

Orlando, FL 32887

Posted: 11/12/2018 Industry: Other Area(s) Job Number: 32445

SUMMARY

The Technical Writer will play a crucial role as the primary administrator for implementation of Unifer as the primary project management software tool for the a company department. This position requires a positive attitude and the ability to work well in a team environment. The Technical Writer will work with multiple business units and with both internal and external clients that will include: procurement, legal, accounting, brand services, IT, resort management, sales, inventory management, architects, engineers, contractors and specialty consultants.
 

RESPONSIBILITIES
  • Learn the program software system as it exists today in production
  • Focus on how the framework for the company setup was done and how it can be used today
  • Drive the business decision on how the framework for the company needs to be setup and configured in the system
  • Develop the necessary training documents for all end users by grasping complex technical concepts and make them easily understandable in text and pictures
  • Lead the implementation and full roll out of the system to all internal and external stakeholders and clients and create a feedback loop to have a continuous update and improvement process
  • Maintain any gap analysis between the setups and work to streamline
  • Continue to configure and setup the program Unifier for: resorts sites and legal entities
  • Provide administration function on a daily basis for:
    • Adding users to specific projects / admin changes / PM change, etc.
    • Maintain data integrity and create accountability with process and users
    • Define the process and provide materials creating multiple Standard Operating Procedures SOPs for all different type of end users across multiple brands
  • Create training material:
    • To support the process per user role (IE: Project manager, Accounting training)
    • Create process map on how the company should work using system
    • Develop a training plan and rollout schedule
    • Identify feedback loop on process
  • Ongoing support:
    • Internal controls for role based access
    • Create and support audit on access / roles
    • Future state - integration with company systems
    • Future roadmap for the company software

 

QUALIFICATIONS:
  • Computer skills in MS Office, Outlook, Power Point, Projects, Adobe, Frame Maker and other publishing tools.
  • Excellent writing and communication skills.
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