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Telecom Engineer

Orlando, FL 32811

Posted: 03/26/2024 Industry: IT Job Number: 49992

Job Description

Kavaliro's client is seeking a Telecom Engineer with a strong technical background in RingCentral, Nice InContact, IVR, Studio, and Contact Center applications.

  • Designs and implements Telecommunication systems tailored to specific business requirements. 
  • Configures and optimizes Unified Communications systems and Contact Center features and functionalities to enhance communication efficiency.  
  • Analyzes, defines, and documents requirements for call flows, data, workflow, logical processes, and integrations with other systems. 
  • Provides technical support to internal teams, resolving Telecommunication-related issues promptly and effectively. 
  • Tracks user problems and troubleshoots issues related to Telephony and network connectivity. 
  • Collaborates with FPG-preferred vendors, Service Providers, and internal Teams to integrate Telecom systems with existing infrastructure and applications. 
  • Ensures that records of system downtime and equipment inventory are properly maintained. 
  • Creates comprehensive technical documentation for configurations, setups, and troubleshooting procedures. 
  • Provides training sessions to internal Team and staff on the proper use and maintenance of Telecom systems. 
  • Monitors system availability, allocation, performance, and utilization to identify and address potential issues to ensure optimal functionality. 
  • Conducts regular system audits, system enhancements, and optimizations to improve efficiency and user/customer experience. 
  • Participates in all phases of the contact center systems life cycle. 
  • Ability to travel to client sites as needed up to 10%.

Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.

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What to expect when working with Kavaliro

Just like with our clients, we build our process to meet each individual candidate s needs. Our recruiters take the time to listen to your career goals and ambitions, then work one-on-one with you to help place you in a company that provides the best professional fit.


Call us with a detailed overview of your experience, skills, background, and goals. If you are local and prefer, we will set up a face-to-face interview.


You will be asked to complete an online assessment form to assess your skill level. At the same time, your references will be checked.


Your Kavaliro recruiter will discuss and review potential job opportunities.


When you and your recruiter agree on a potential match, you ll be briefed with helpful insight into the client s needs.


When you begin your employment tenure with the client, Kavaliro will continue to be there to support you in your career.

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