Text Analytics Lead

Charlotte, NC 28202

Posted: 05/13/2019 Industry: Other Area(s) Job Number: 35261

DESCRIPTION:
  • The Analytics Lead will blend creativity, critical thinking, and strategy to help the Customer Experience team analyze and visualize their data. The Lead will help by analyzing data, using measurement techniques, drafting KPIs and building reports/dashboards to address business questions.
  • In this role, the Lead will work closely with IT Architects, BI analysts, database developers, application developers, functional practitioners, and clients/stakeholders in order to:
  • Serve as an expert in translating complex data into key strategy insights and valuable actions.
  • Discover business narratives told by the data and present them to other scientists, business stakeholders, and managers at various levels.
  • Text analytics and data mining
  • Develop and test heuristics
  • Create and run predictive data models
  • Create business intelligence, dashboards, visualizations, and/or other advanced analytics reports to adequately tell the business narrative and offer recommendations that are practiced, actionable, and have material impact, in addition to being well-supported by analytical models and data.

RESPONSIBILITIES AND DUTIES:
% of Time Performed

 
  • 30% Work with the client to understand the requirements and plan the analysis, dashboards and reports. Identify the pain points faced by the client and develop analysis and visualization solutions that address them
  • 20% Create user-friendly and dynamic dashboards and reports. Validate deliverables with stakeholders and iterate to develop final deliverables
  • 50% Assess and analyze the data to identify key insights and share or present results to stakeholders.

JOB QUALIFICATIONS:
  • Educational Background/Type of degree - High School, Associate, Bachelor, Master: Bachelors degree
  • 5 or more years experience in data analyses and developing visualizations / client ready deliverables
  • 3 or more years of related business experience

REQUIRED SKILLS:

 
  • Strong understanding of text analytics and data mining concepts and demonstrable experience in text analytics (preferably using SAS or SAP text analytics platform)
  • Excellent knowledge of at least one analysis tool including R, Python or SAS Contextual Analytics.

DESIRED SKILLS:
  • Strong understanding of text analytics and data mining concepts and demonstrable experience in text analytics (preferably using SAS or SAP text analytics platform)
  • Strong analytics knowledge that spans a range of disciplines
  • Experience in a visualization tool such as Power BI, Tableau, Qlikview or Micro Strategy. Power BI is highly preferred over other Dashboard tools
  • Strong Excel and PowerPoint skills
  • Strong data wrangling with SQL.
  • Experience deploying solutions to an enterprise server environment.
  • Excellent verbal and written communication skills as well as the ability to bridge the gap between data science and business management.
  • Exceptional organizational skills and is detail oriented.
  • A track record of building relationships and working with the internal and external stakeholders on challenging and complex issues.
  • Proven experience to successfully manage multiple projects and transform data into information
  • Able to translate complex concepts into easily understandable ideas. Excellent verbal and written communication skills as well as the ability to bridge the gap between data science and business management.
  • Demonstrated leadership skills in people management, establishment of procedures, processes and standards, communication with management and commercial groups, intellectual and technological innovation.
  • Proven track record of ability to collaborate across organizational lines
  • Proven ability to translate strategy into recommended actions
  • Comfort with ambiguity
  • Effective communication skills with senior executives


 
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