Tier 1 IT/Customer Support
Job Description
Our client powers the work from anywhere world with tools for IT professionals to manage, monitor, and troubleshoot virtual environments and end-user devices.
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DUTIES:
- Work Tier I tickets
- Utilize Zendesk for documentation
- Provide superior support via phone, email, text, ect.
REQUIREMENTS:Â
- 1+ year of experience in professionally supporting enterprise customers.
- Basic knowledge of Windows server.
- Basic networking experience.
- Excellent spoken and written English – native language level.
- Ability to work under pressure with multiple internal and external customers.
- Great communication skills.
- Familiarity with scripting languages (PowerShell).
- Knowledge of VDI (Citrix/VMware/AVD) virtualization solutions.
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Just like with our clients, we build our process to meet each individual candidate s needs. Our recruiters take the time to listen to your career goals and ambitions, then work one-on-one with you to help place you in a company that provides the best professional fit.
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Call us with a detailed overview of your experience, skills, background, and goals. If you are local and prefer, we will set up a face-to-face interview.
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