Tier 3 Help Desk Support Specialist
Washington Washington, DC 20000
Kavaliro has an immediate need for a Tier 3 Help Desk Support Specialist
What will help you succeed:
- Proficiency in Windows operating systems, Mac OSX, and Apple IOS
- Citrix remote access technical support / troubleshooting experience
- Prior experience Administering Active Directory and GPO policies
What you will work on:
- Tier 2 and 3 support for all client-side software, both COTS and custom
- Resolve tier 2 and 3 technical problems and answers questions by telephone, email or self-service in support of internal and/or outside customer computer hardware, software, network, and system/application access
- Responsible for support of all escalated hardware related issues
- Provide advanced support of Active Directory and permissions
- Test new versions of software for compatibility
- Alerts management to recurring problems and patterns of problems
- High-school diploma or educational equivalent required; diploma from a technical or vocational school or have acquired equivalent military/DoD training.
- Bachelors Degree in Computer Science, Information Assurance, Information Systems, or other related scientific or technical discipline is preferred.
- Work experience or industry certifications demonstrating technical proficiency may be substituted for education requirements.
Clearance / Certification Required:
- Requires active Public Trust Level 2 clearance