Tier 3 Help Desk Support Specialist

Washington, DC 20000

Posted: 03/13/2019 Industry: Information Technology Job Number: 34239

Kavaliro has an immediate need for a Tier 3 Help Desk Support Specialist

What will help you succeed:
  • Proficiency in Windows operating systems, Mac OSX, and Apple IOS
  • Citrix remote access technical support / troubleshooting experience
  • Prior experience Administering Active Directory and GPO policies

  What you will work on:
  • Tier 2 and 3 support for all client-side software, both COTS and custom
  • Resolve tier 2 and 3 technical problems and answers questions by telephone, email or self-service in support of internal and/or outside customer computer hardware, software, network, and system/application access
  • Responsible for support of all escalated hardware related issues
  • Provide advanced support of Active Directory and permissions
  • Test new versions of software for compatibility
  • Alerts management to recurring problems and patterns of problems

Education:
  • High-school diploma or educational equivalent required; diploma from a technical or vocational school or have acquired equivalent military/DoD training.
  • Bachelors Degree in Computer Science, Information Assurance, Information Systems, or other related scientific or technical discipline is preferred.
  • Work experience or industry certifications demonstrating technical proficiency may be substituted for education requirements.

 

Clearance / Certification Required:
  • Requires active Public Trust Level 2 clearance
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