Tier 3 Support Engineer

Columbus, GA 31801

Posted: 05/20/2019 Industry: Other Area(s) Job Number: 35325

Title: Network Engineer  

Location: Atlanta, GA

Kavaliro is seeking a Sr. Network Engineer to take on an engagement with a valued partner local to Atlanta GA. The Engineer will perform tasks associated with maintenance, troubleshooting, installation, and changes in client networking solutions.  

Responsibilities:
  • Strong knowledge of Enterprise Networking and Security solutions
  • Strong knowledge for Carrier provided services
  • Strong knowledge of Routing Protocols and Hardware Platforms to include BGP, OSPF, TCP/IP, and IP Routing
  • Expert proficiency in Cisco systems technologies
  • Take responsibility for all Tier 3 Escalations and troubleshooting 
  • Ability to multi-task and provide high levels of customer service in a fast-paced environment
  • Competent and professional written and verbal communication skills
  • Demonstrates professional customer-facing communication skills
  • Performs all levels of network troubleshooting
  • RFO creation and customer follow up
  • Train and mentor lower level technicians

  Minimum Position Requirements:
  • 5 years’ experience in a Managed Services support group or Network Operations Center
  • CCNA / CCNP required
  • Ability to work flexible hours as needed
  • Ability to work in a team environment and communicate with customers in a professional manner
  • Bachelor’ s degree in Information Technology, Computer Science, or related field.
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