Tier II Deskside Support Technician
Job Description
Our client is seeking an IT Support Technician for a long term contract opportunity. The Deskside Support Technician supports the IT Operations Team by managing tickets, providing technical assistance, troubleshooting hardware and software issues, and contributing to various projects. Responsibilities include provisioning devices, documenting processes, and collaborating on special initiatives in a dynamic IT environment. The candidate must work independently, possess strong written and verbal communication skills and demonstrate advanced technical knowledge and troubleshooting expertise.
DUTIES:
- Monitor and respond effectively to support requests received through the IT Help Desk system.
- Troubleshoot Tier II/III computer hardware and software problems for end users.
- Work on special projects pertaining to computer equipment and software, including upgrades to
- operating systems and email systems.
- Image and migrate computers.
- Document processes for training purposes.
- Use remote software to resolve problems that can be fixed through a remote session.
- Hands-on support for microphones, cameras, and speakers in professional environments.
- Familiarity with network adapters and basic VLAN and IP configuration.
- Understanding of subnetting, DNS, DHCP, and VPN troubleshooting.
- Familiarity with network troubleshooting tools (e.g., cable testers, Wi-Fi analyzers).
- Knowledge of endpoint protection tools and security compliance policies.
- Configuration and troubleshooting of backup software.
- Data recovery from damaged drives or corrupted user profiles.
- Other tasks as needed.
REQUIREMENTS:
- 4+ years of overall hands-on IT Helpdesk experience
- 3+ years of advanced troubleshooting for Windows 10, 11, macOS, and iOS.
- Proficiency in diagnosing and replacing faulty components (RAM, SSDs, motherboards,
- power supplies).
- Knowledge of BIOS/UEFI configuration, firmware updates.
- Advanced Microsoft 365 knowledge (Teams, OneDrive, SharePoint).
- macOS troubleshooting details such as command-line navigation, file system repair, and keychain issues.
- Proficiency in device imaging and deployment tools (e.g., MDT, SCCM, PXE booting,
- Intune).
- Advanced printer and peripheral troubleshooting.
- Expertise in teleconferencing systems (e.g., Zoom Rooms).
Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.
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