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Tier II Help Desk Technician

Colorado Springs, CO 80920

Posted: 01/30/2024 Industry: Information Technology Job Number: 49323

Job Description


Kavaliro has partnered with a client in Colorado Springs and is seeking a Tier 2 Help Desk Technician.

Responsibilities/Job Duties:
  • Be the initial point of contact for all phone calls into the IT department.
  • Log help desk tickets and ensure timely follow-up of projects before and after completion.
  • Handle front line trouble calls for Automotive specific software, Microsoft Operating Systems, Microsoft Office, and Internet browser related issues and requests.
  • Manage employee setup and user security within all managed systems including Active Directory, Exchange, Cisco Call Manager, and Microsoft Reporting Services
  • Complete field tech tickets one day per week; includes driving to different dealerships to install new gear, repair broken equipment and general tasks that require hands-on attention.
Qualifications:
  • Strong listening skills with ability to empathize, focusing on customer service, exceptional oral and written communication skills with all levels of customer, peers and managers via documentation, telephone and email
  • 2+ years of customer support experience in IT help desk environment
  • Experience supporting and troubleshooting issues in a Windows 10 based environment.

Education Requirements:
  • AA Degree or a 4-year degree preferred


Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.
 

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About Colorado Springs, CO

Ready to take your career to new heights? Explore our job opportunities in the vibrant area of Colorado Springs, Colorado! Nestled at the base of the stunning Rocky Mountains, Colorado Springs offers a perfect blend of outdoor adventures and urban amenities. With a booming tech sector, renowned art galleries like the Colorado Springs Fine Arts Center, exciting sporting events featuring teams like the Air Force Falcons and the Broadmoor World Arena hosting top performances, there's no shortage of opportunities to grow both personally and professionally. Don't miss out on the chance to work in a city known for its breathtaking landscapes, unique culture, and endless possibilities. Start your job search today and discover the charm of Colorado Springs!

What to expect when working with Kavaliro

Just like with our clients, we build our process to meet each individual candidate s needs. Our recruiters take the time to listen to your career goals and ambitions, then work one-on-one with you to help place you in a company that provides the best professional fit.

01

Call us with a detailed overview of your experience, skills, background, and goals. If you are local and prefer, we will set up a face-to-face interview.

02

You will be asked to complete an online assessment form to assess your skill level. At the same time, your references will be checked.

03

Your Kavaliro recruiter will discuss and review potential job opportunities.

04

When you and your recruiter agree on a potential match, you ll be briefed with helpful insight into the client s needs.

05

When you begin your employment tenure with the client, Kavaliro will continue to be there to support you in your career.

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