VOIP Systems Engineer
5260 Western Ave Chevy Chase, MD 20815
VOIP Systems Engineer
VOIP Systems Engineer with a minimum of 3 years of hands on experience with Client/Server application and infrastructure implementation and support. The VOIP Systems Engineer position will require strong technical leadership to drive large scale systems deployments throughout the organization.
Day to day responsibilities of this position:
-Support VoIP telephony systems for contact centers and back office business units.
-Deploy, Configure and Support all aspects of the Cisco Unified Communications, Call Manager, Unity Connection, and Cisco Contact Center for Enterprise (UCCE) infrastructure and other relevant Cisco Products, like CTIOS, Finesse, Cisco Unified Intelligence Center CUIC, and Deploy, Configure and Support all aspects of Collaboration tools like Jabber, Instant Messaging and Presence (IM&P), Spark and Webex
-Triage issues and perform root cause analysis, make recommendations for resolution of VoIP system issues and communicate findings.
-Partner with Outside service organization in support of the VoIP environment.
-Manage VoIP devices in accordance with best practices and approve methods and procedures
-Develop performance analysis metrics and oversee the capacity planning for VoIP system expansion.
-Provide training and mentor technical staff for VoIP troubleshooting, configuration and overall system knowledge.
-Experience is formulating, implementing and adhering to Change Management Processes and Procedures.
-Positive, service oriented attitude, teamwork oriented mentality, and sharpened writing, oral and interpersonal skills.
-Ensure compliance with existing policies and procedures pertaining to Sarbanes-Oxley, PCI and other regulatory organizations regulations.
-Interface with business customer and peer IT teams to analyze requirements and solution/system delivery
-Develop process and procedures for implementation and operational support of systems 24x7 production support & technical support to team and customers
-Assume and perform other duties as assigned.
-Minimum 3 years of related experience in Collaboration technologies area
-Hands on scripting experience Cisco tool set including UCCE, Call Manager and CVP
-Hands on knowledge of Cisco Unified Contact Center Enterprise (UCCE) and Unified Communications Manager (UCM).
-Understanding and experience implementing, operating, configuring and troubleshooting a converged IP network.
-Effective verbal and written communication skills in order to communicate with all levels of associates and management teams. -Proven experience in end to end problem determination/troubleshooting system issues.
-Proven Project Management
Experience working on large complicated plan items -Ability to drive to achieve goals with limited supervision
-CCNA collaboration Desired Skills: - Understanding of SDLC and CMMI concepts
- Proven experience in end-to-end problem determination/troubleshooting system issues
- Familiarity with SIP integration techniques - carrier, cross systems, etc.
- Proficient in MS Office product set: MS Word, Excel, power point, Visio, Project - Experience in systems and business analysis
- Experience with data extraction tools (SQL, etc.)
-Knowledge in other technologies/products, experience and certifications are a plus
-Good technical foundation in networking is required, ideally CCNA/ CCNP Collaboration or CCIE Collaboration cross systems, etc.
- Proficient in MS Office product set: MS Word, Excel, power point, Visio, Project
- Experience in systems and business analysis - Experience with data extraction tools (SQL, etc.)
-Knowledge in other technologies/products, experience and certifications are a plus -Good technical foundation in networking is required, ideally CCNA/ CCNP Collaboration or CCIE Collaboration